Shipping policy

SHIPPING POLICY

Last updated: [Aug 2nd,2026]

1. Shipping Area

We currently ship orders from Guangdong, China to the contiguous United States only.

At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, or other offshore islands and remote territories.

If your address cannot be served by our shipping carrier, we may contact you to request an alternative address or cancel and refund the order.

2. Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes order review, product preparation, packing, and handover to the shipping carrier. Orders are not normally shipped on weekends or public holidays in China.

During holidays, special events, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will contact you using the information provided with your order.

3. Shipping Charges

Shipping charges are paid by the customer and are calculated and displayed during checkout.

Shipping charges may vary depending on the destination, package weight, package size, shipping method, and carrier availability. We do not currently guarantee a fixed shipping fee or free shipping offer.

4. Estimated Delivery Time

After an order leaves our warehouse, estimated delivery time to the contiguous United States is approximately 6–12 business days.

This is an estimate only and is not a guaranteed delivery deadline. Actual delivery time may be affected by customs clearance, carrier operations, weather, holidays, transportation delays, incorrect address information, or other circumstances outside our reasonable control.

5. Tracking Information

A tracking number will be provided for each order after the package has been shipped.

Tracking information may take some time to appear or update after the package is handed to the carrier. Please allow additional time for the carrier’s tracking system to refresh.

6. Customs, Duties, and Import Fees

Orders are shipped internationally from China. Any customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities are the responsibility of the customer.

These charges are not included in the product price or shipping charge unless expressly stated during checkout.

We are not responsible for delays caused by customs inspection, customs clearance, unpaid import charges, or other requirements imposed by local authorities.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, city, state, ZIP code, phone number, and any other information required by the carrier.

Please contact us as soon as possible if you notice an error in your shipping address. We may be able to update the address before the order is shipped, but we cannot guarantee that changes will be possible.

Once an order has been shipped, we may not be able to change the delivery address. If a package must be resent because of an incorrect, incomplete, refused, or undeliverable address provided by the customer, the customer is responsible for any additional shipping charges.

8. Delayed, Lost, or Damaged Packages

If your package appears to be delayed, please first check the tracking information and contact the carrier when appropriate.

If you believe your package has been lost, delivered to the wrong location, or damaged during transit, please contact us at cabrickkingstudio@qq.com as soon as possible. Please include your order number, tracking number, and photographs or other relevant information when available.

We will review the situation and, where appropriate, cooperate with the carrier to investigate the shipment. Any refund, replacement, or other resolution will be handled according to the circumstances and our Return and Refund Policy.

9. Delivery Problems and Refused Packages

If a package is refused, abandoned, or returned to the carrier or sender because of unpaid import charges, an incorrect address, an incomplete address, or failure to receive the package, additional shipping or handling charges may apply before the order can be resent.

Please contact us at cabrickkingstudio@qq.com if your package cannot be delivered.